Return Policy
Table of Contents
Return Policy for Homevibes
Effective Date: 01-01-2024
At HomeVibes, we strive to ensure that every piece of furniture you purchase meets your highest expectations. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return policy to provide you with peace of mind.
1. Eligibility for Returns
30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be in their original condition and packaging, with no signs of wear, damage, or alteration.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized furniture
- Clearance or final sale items
- Gift cards
2. Initiating a Return
Contact Us
To initiate a return, please contact our customer service team at contact@homevibes.com or [customer service phone number] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed with the return. Items returned without an RA number may not be accepted.
3. Returning the Item
Packaging and Shipping
Carefully repack the item in its original packaging. If the original packaging is not available, ensure the item is securely packed to avoid damage during transit. Include the RA number inside the package. We recommend using a trackable shipping service and purchasing shipping insurance, as HomeVibes is not responsible for items lost or damaged during return shipping.
Return Shipping Costs
The customer is responsible for return shipping costs, except in cases where the item arrived damaged or defective. In such cases, HomeVibes will cover the return shipping costs and provide a prepaid shipping label.
4. Refunds and Exchanges
Inspection and Processing
Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. This process typically takes 5-7 business days.
Refunds
If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that original shipping charges are non-refundable, except in cases of damaged or defective items.
Exchanges
If you wish to exchange an item, please indicate this when you contact our customer service team. Exchanges are processed once the returned item is received and inspected. If the exchange item is of a higher value, you will be required to pay the difference. If it is of a lower value, the difference will be refunded to your original payment method.
5. Damaged or Defective Items
Reporting Damages
If your item arrives damaged or defective, please contact our customer service team within 7 days of delivery. Provide photos of the damage or defect, along with your order number and a detailed description of the issue.
Resolution Options
Depending on the nature of the damage or defect, we may offer a replacement, a repair, or a full refund. We will work with you to resolve the issue promptly and to your satisfaction.
6. Additional Information
Return Exceptions
HomeVibes reserves the right to refuse returns or exchanges if the item does not meet our return eligibility criteria. Items that show signs of wear, misuse, or alteration will not be accepted.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help and ensure you have a positive experience with HomeVibes.
Conclusion
At HomeVibes, your satisfaction is our top priority. Our return policy is designed to be fair and transparent, ensuring you can shop with confidence. Thank you for choosing HomeVibes, where we strive to make your home a place of comfort, beauty, and joy.
7. Contact Us
If you have any questions about this return policy or our treatment of your personal information, please write to us by email at contact@homevibes.com or by mail at Building No. 149/14 , Jind Road  Anaj Mandi Dharamshala, Hisar , Haryana , 125033.